Shipping & Returns

Certain items and offers are free Post & Packing.
Subject to any weight restrictions that may apply, orders over £30.00 will normally be sent carriage free.
These rates are for mainland UK only and are subject to change without notice.

Returns Policy
You may return new, unopened, unused items within 14 days of delivery for a full refund or exchange without question. We'll also refund the return shipping costs if the return is as a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link in your account and make a note of the order number, then click the Return Item(s) button. Alternatively you may contact us anytime during normal working hours or use the contact form on our website. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING SCHEDULES
We normally send orders same or next working day after completed payment.
For bulk or heavy items and orders containing liquids we may use a 'trackable' courier service with an expected delivery time of 4-5 days.
Other items are usually sent via Royal Mail with an expected delivery time of 3-4 working days.
* Our couriers may provide a Weekend delivery service in some areas of the UK but this cannot be guaranteed.

Shipping
Some of our prices are exclusive of V.A.T. which will be added to the order at checkout. To cover the cost of Post & Packing we usually charge a minimum of £1.50 for orders placed. Certain items and offers are free Post & Packing. Subject to any weight restrictions that may apply, orders over £30.00 will normally be sent carriage free. These rates are for mainland UK only.
Although we are based in the UK, we can ship to virtually any address in the world. Please contact us prior to placing your order if your shipping destination or residence is outside of the UK. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options available. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based or volume based. The weight of any such item may be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.
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